The establishment of the quality management system

The establishment of enterprise quality management system should be based on ISO9000:2000 Standard

many enterprises pay attention to ISO9001:2000 standard and ignore iso9000:20000 standard when establishing quality management system and carrying out quality management system certification. ISO9000:2000 standard is just a basic standard for us to establish a quality management system. The ISO9000:2000 standard stipulates 80 terms, eight basic principles and twelve quality management system foundations of the quality management system, which is also the basic work we must do to establish the quality management system, and a theoretical and methodological basis for us to better establish and implement the quality management system and improve the quality management system in the future. Therefore, in order to establish the quality management system of enterprises and make it operate effectively and efficiently, we must pay attention to the understanding and application of ISO9000:2000 standard

first, accurately and deeply understand and grasp the relevant terms of the quality management system

accurately and deeply understand and grasp the relevant terms of the quality management system is the basis for our correct understanding and use of ISO9000 standards. Compared with iso8402:1994, ISO9000:2000 standard has been modified to a greater extent in both structure and content, making it more scientific, accurate and easy to understand. Structurally, the 1994 edition lists 67 terms from four parts; The 2000 edition lists 80 terms from 10 aspects, which makes the classification of terms more detailed and makes it easy for us to find relevant terms by classification. In terms of content, the ISO9000:2000 standard adds 41 terms and deletes 28 terms to meet the needs of the changes in the structure and content of the entire ISO9000 family of standards and to simplify terms for easy understanding and operation. Terms that should be paid special attention to when understanding and using standards include: product, design and development, quality, nonconformity, defect, corrective measures, repair, quality management, quality management system, quality planning, quality control, quality assurance, quality improvement, effectiveness, efficiency, quality manual, quality plan, etc. We should grasp the different relationships between these terms and correctly understand and apply them

II. Understand and master the basis of quality management system

a total of 12 basic works of quality management system are listed in the standard. Based on the eight basic principles of quality management, these twelve foundations are the necessary foundation for us to establish and implement a quality management system, corresponding to the work of increasing the recycling rate of packaging paper and cultural paper by about 10% and 8% respectively

first, the theoretical explanation of the quality management system, that is, the explanation of the specific application of the eight quality management principles to the quality management system. The purpose of establishing a quality management system is to help organizations improve customer satisfaction. The importance of customers to the organization and their impact on the continuous improvement of the organization and the important role of the quality management system are discussed

second, the requirements of quality management system are different from those of products. They complement each other and cannot be replaced. No matter how specific and perfect your product requirements are, there should be a perfect quality management system to ensure that it can achieve the desired purpose

fourth, use the process method to identify, determine, operate and manage the whole quality system of the enterprise as a process, and further identify the basic processes that make up the whole quality management system, as well as their input, output and interrelationship, so as to manage effectively

fifth, establish quality policies and quality objectives that are suitable for the development of the enterprise, so that all quality activities of the organization are carried out around this policy and objective, and all employees pay attention to its implementation and realization

sixth, establish an organizational operation mechanism that can fully demonstrate the role of top management, and give full play to the responsibilities and powers of top management in decision-making, command and control

seventh, establish a documented quality management system for the purpose of adding value to the process. The specific application, implementation and value-added effect of documents in the system are meaningful, otherwise, it can only be a dead letter

eighth, establish and implement the quality management system evaluation process. Continuously improve the quality management system of the organization through the evaluation of the quality management system process, the audit of the quality management system, the review of the quality management system, and self-evaluation

ninth, establish a continuous improvement mechanism of the quality management system to continuously increase the satisfaction opportunities of customers and other interested parties through the continuous improvement of the quality management system

tenth, statistical technology should be used to identify the variation caused by out of control in the process of quality control, so as to take appropriate measures to control the process economically and practically, and promote the continuous improvement of product quality and the effectiveness of the process and system

eleventh, effectively integrate the quality management system and other management systems to realize resource sharing and complementary advantages, so as to make effective use of the organization's resources and promote the realization of the organization's overall goals

twelfth, the relationship between quality management system and excellent mode. They are based on the same principles, but have different application ranges

Third, how to do the basic work of the quality management system

to establish and implement the organization's quality management system according to ISO9000 family standards, we must do a good job in the basic work of the quality management system. First of all, we should do a good job in quality awareness training. Attitude determines everything. To do a good job in quality work, we must first solve the problem of concept. If there is no such quality concept as customer satisfaction, it is impossible to establish a quality management system according to ISO9000 family standards in a real sense; Secondly, leaders should create a good environment for the operation of the quality management system. In this environment, the quality management system can be operated effectively, and all employees can fully participate and give full play to their initiative, enthusiasm and creativity; Third, we should use scientific methods. The continuous development of system theory, cybernetics and information theory provides advanced scientific methodology and technical guarantee for our quality management. We should use scientific and effective methods to continuously improve and improve our quality management system, which can continuously and automatically measure and control load, deformation, displacement and other parameters, so as to make it operate effectively and efficiently; Fourth, establish a complete documented quality management system. The documented quality management system is the basis and basis for our evaluation and improvement of the quality management system; Fifth, establish a perfect mechanism for continuous improvement

IV. several problems that should be paid attention to in the basic work of quality management

1. The difference between the 2000 edition and the 1994 edition of ISO9000 family standards. The 2000 edition emphasizes the adoption of process methods to manage the organization. We should understand and apply the connotation of "process method", accurately identify and manage the process and the relationship between processes, so that the process can really play a value-added role

2. The 2000 edition focuses not on statistical technology itself, but on the role of statistical technology in the quality management system. By studying the development history of quality management in China, as the name suggests, we will find that the quality management work in China has not gone through the stage of statistical quality control and lacks the cultivation of statistical technology. Therefore, many of our organizations should devote themselves to studying, developing and applying this scientific method to find out the problems existing in our body so that we can safely go home for a happy new year, And continuously improve our system

3. Enterprise leaders should create an effective environment for the operation of the quality management system. In the 2000 edition of ISO9000 family standards, special emphasis is placed on "leadership". Because only the top management of the organization has the responsibility and power to make decisions, command and control the organization. Their first task is to create a good internal environment through their leadership and various measures